Terms of service

Terms of Service

Last Updated: 2 October 2026

Welcome to Glamwood. By accessing or using our website and purchasing products from us, you agree to be bound by these Terms of Service. Please read these terms carefully before using our website or placing an order.

1. General

Glamwood operates this online store to provide customers with makeup, beauty, cosmetic, and related products.

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

We reserve the right to update, modify, or replace these Terms of Service at any time. Any changes will be posted on this page.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, shades, colors, sizes, ingredients, prices, and other information displayed on our website are accurate.

However:

  • Actual product colors may vary slightly depending on your device or screen settings.

  • Packaging may change from time to time due to manufacturer updates.

  • Product images may be for representation purposes only.

  • Availability of products may change without prior notice.

Customers should carefully review the product description and available information before placing an order.

3. Pricing

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may be changed at any time without prior notice.

If there is an obvious pricing or listing error, Glamwood reserves the right to correct the error and, where appropriate, cancel or modify the affected order with suitable communication to the customer.

Applicable shipping charges, taxes, or other charges, if any, will be displayed during the checkout process or as otherwise required by applicable law.

4. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order confirmation does not necessarily guarantee that the order will be fulfilled. Glamwood reserves the right to cancel an order in circumstances such as:

  • Product being unavailable

  • Incorrect product or pricing information

  • Suspected fraudulent or unauthorized transactions

  • Incorrect or incomplete customer information

  • Delivery limitations

  • Circumstances beyond our reasonable control

If an order is cancelled after payment has been received, any eligible refund will be processed according to our Return & Refund Policy and applicable law.

5. Payment

We may offer different payment methods, including prepaid payment options and Cash on Delivery (COD), depending on availability.

All payments must be made through the payment methods available at checkout.

Glamwood does not store complete card, banking, or other sensitive payment credentials on its own systems where such information is processed by third-party payment providers.

6. Shipping and Delivery

Orders will be shipped to the delivery address provided by the customer at checkout.

Delivery timelines displayed on the website are estimates and may be affected by factors such as courier delays, weather, public holidays, incorrect addresses, remote locations, or other circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address and contact details.

For further information, please refer to our Shipping Policy.

7. Returns, Refunds and Exchanges

Returns, refunds, replacements, and exchanges are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

Due to hygiene and safety considerations, opened or used makeup and cosmetic products may not be eligible for return or exchange, except where applicable law requires otherwise or where the product is defective, damaged, or incorrectly supplied.

8. Cosmetics and Product Use

Customers should read the product description, ingredients, warnings, and usage instructions before using any cosmetic or beauty product.

If you have known allergies, sensitivities, or concerns about an ingredient, you should review the ingredients and, where appropriate, consult a qualified professional before use.

Glamwood is not responsible for reactions or problems resulting from misuse, improper storage, failure to follow product instructions, or use contrary to stated warnings.

9. Website Use

You agree not to:

  • Use the website for any unlawful purpose.

  • Attempt to gain unauthorized access to the website or its systems.

  • Interfere with the security or operation of the website.

  • Use automated systems to copy or collect website content without permission.

  • Submit false, misleading, or fraudulent information.

  • Attempt to place fraudulent or unauthorized orders.

  • Upload or transmit harmful software, viruses, or malicious code.

10. Intellectual Property

All content available on the Glamwood website, including but not limited to:

  • Brand name and logos

  • Product images

  • Text and descriptions

  • Graphics

  • Website design

  • Videos

  • Marketing materials

is owned by or licensed to Glamwood, unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, analytics providers, advertising platforms, and other service providers.

Your use of third-party services may also be subject to their respective terms and policies.

Glamwood is not responsible for the independent policies, practices, or services of third-party providers.

12. Accuracy of Information

We reserve the right to correct errors, inaccuracies, or omissions in product information, pricing, availability, or other website content.

We may update information or cancel orders affected by an error where reasonably necessary and in accordance with applicable law.

13. Limitation of Liability

To the extent permitted by applicable law, Glamwood will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including courier delays, technical failures, website interruptions, natural events, or third-party service failures.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

14. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information provided by customers.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in India.

Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable law.

16. Contact Us

If you have any questions regarding these Terms of Service, orders, products, returns, or other matters, please contact Glamwood through the contact details provided on our website.

Glamwood

Thank you for shopping with us.