Refund policy

Return & Refund Policy

Last Updated: 2 October 2026

At Glamwood, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or incomplete order, we are here to help.

1. Return Eligibility

We accept return requests within 7 days of delivery of the order, subject to the conditions mentioned below.

To be eligible for a return:

  • The product must be unused and unopened.

  • The product must be in its original packaging, including tags, seals, boxes, and accessories, where applicable.

  • The product must be in the same condition in which you received it.

  • You must provide proof of purchase/order details.

  • For damaged or incorrect products, clear photos/videos of the package and product may be required.

Important for Cosmetics & Makeup Products

For hygiene and safety reasons, opened, used, swatched, or tampered cosmetic/makeup products are generally not eligible for return or exchange, unless the product is defective, damaged during transit, or incorrectly supplied by Glamwood.

2. Damaged or Defective Products

If your order arrives damaged, leaking, broken, defective, or otherwise unusable, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photographs of the product

  • Photographs of the outer packaging

  • A short video, if requested by our support team

After verification, Glamwood may offer a replacement, refund, or another appropriate resolution, depending on the circumstances and product availability.

3. Wrong or Missing Product

If you receive a product different from what you ordered, or an item is missing from your package, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement or refund for the affected item.

4. Non-Returnable Products

The following products are generally not eligible for return:

  • Opened or used makeup/cosmetic products

  • Products that have been swatched or tested

  • Products with broken or removed safety seals

  • Products damaged due to misuse or improper storage

  • Products returned without their original packaging

  • Products returned after the applicable return period

  • Products purchased during a sale or special promotion, where the product page specifically states that the item is non-returnable

5. Return Request Process

To request a return, please contact Glamwood through our customer support channel with:

Order Number:
Reason for Return:
Photos/Videos:

Our team will review the request and inform you whether the return is approved.

Do not send any product back before receiving return instructions from Glamwood.

6. Return Shipping

If the return is due to a wrong, damaged, defective, or missing product caused by Glamwood or the delivery process, Glamwood will provide an appropriate resolution and, where applicable, cover the return shipping cost.

For any other approved return, the applicable return shipping charges may be borne by the customer.

7. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the refund will be processed to the original payment method, wherever possible.

The time taken for the amount to reflect in your account may depend on your bank, payment gateway, or card issuer.

8. COD Orders

For Cash on Delivery (COD) orders, where a refund is applicable, Glamwood may request valid bank account or other payment details to process the refund.

Refunds will only be processed after the return/request has been reviewed and approved.

9. Order Cancellation

Cancellation requests should be made as soon as possible after placing the order.

Once an order has been shipped or dispatched, cancellation may not be possible. In such cases, the customer may contact our support team for available options.

10. Exchanges

Exchanges are subject to product availability.

For hygiene reasons, opened or used makeup/cosmetic products cannot normally be exchanged unless the product received is defective, damaged, or incorrect.

11. Contact Us

For any return, replacement, or refund-related query, please contact Glamwood using the contact details provided on our website.

Please keep your order number ready when contacting us so that we can assist you faster.

Glamwood reserves the right to verify return requests and reject requests that do not meet the conditions of this policy or applicable law.

This policy is subject to applicable Indian laws and consumer protection requirements.